Online Payment Options

Make a Payment

We recently informed you that a NEW Online Payments Portal was coming soon. We are excited to announce that you can begin to enjoy the comprehensive, user-friendly, and innovative portal that includes the ability to pay your utility bills with a credit or debit card, or directly through your checking or savings bank account.

The same level of security that you have grown to expect from us will not change, and will be consistent in our new portal, which will provide new online payment options and more engaging features that improve your overall payment experience. Check out our FAQ’s below for more information!

If you were previously enrolled in the automatic withdrawal (ACH) program through the City of Winsted, you do not need to make any changes or enroll in ACH through the online payment portal. You are welcome to register for the online portal to view your monthly bills and bill history, but you will still receive a paper bill in the mail that states "Direct Payment - Do Not Pay" on your bill.

Click the link below to see what’s new and to make a payment! Make sure to have your bill handy to provide your water & sewer bill customer account number. 

MAKE A UTILITY PAYMENT

MAKE A BUILDING PERMIT PAYMENT

MAKE A CITATION PAYMENT (Winsted Citations ONLY)

MAKE AN AIRPORT LEASE PAYMENT

  • Pay from checking or savings
  • Pay by MasterCard, VISA or Discover
  • Pay immediately, schedule a payment or set up Auto-Pay for the amount of your bill
  • Print receipts, view payment history, see status of payments (online only)  


Questions or Need Assistance?

If you need assistance with viewing your bills or paying online, contact Nuvei/Paya Payment Portal Support at (855) 327-4548 or email CitizenCPSupport@nuvei.com

If you have questions specific to the amount of your bill or your usage, or if you need service please contact Winsted City Hall at (320) 485-2366 or the Public Works Department at (320) 485-2201. 

 

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Payment Portal FAQs


What is this new payment portal - Citizen Portal?

Citizen Portal is an online payment portal that we have partnered with Paya, a Nuvei company, for our utility bill payments. You access your account from this website: https://winstedmn.payacp.com/home

Where can I learn more about Paya?

Simply visit www.paya.com to learn more about our new vendor!
 

If I had an online account set-up with RevTrak, do I have to create a new account in Citizen Portal to make a payment?

Yes. The accounts do not carry over, so you will need to go through the quick and easy process of creating a new account in Citizen Portal for your utility payments.

If you do not wish to register for a new account, you can use the Express Pay option to make a payment without logging in: https://winstedmn.payacp.com/guestpay/account-search. It's free to sign up for online bill payment, enroll in Auto Pay or Text & Pay; however, there are transaction fees associated with online payments.

How can I see my full billing and payment history?

To see all your billing and payment history, you will need to Register, and then Login to your account. 

You can Register here: https://winstedmn.payacp.com/portal/signup

You can Login here: https://winstedmn.payacp.com/portal/signup

If I was previously enrolled in Auto-Pay with the City, do I need to re-enroll in the new portal?

No, the auto-pay that is already set-up through the City and Security Bank & Trust is a separate payment option without any additional fees. This option will always withdraw on the 10th of the month or the following business day and the City will continue to offer this payment option at no charge. The form for this option is available at this link: Automatic Payment Form

If you would prefer more flexibility and would like the option to select a different date for your automatic withdrawals, you will need to enroll in Auto Pay once you create a new account in Citizen Portal on the Paya/Nuvei website (see above).

Are there fees associated with making a payment through the Portal?

Yes, there are processing fees that will be assessed. Those fees are: 3% of payment amount for credit/debit card transactions and a flat fee of $1.00 per transaction for bank account (ACH) transactions. These fees also apply to any auto-payments that are made. Please Note: there is no additional fee assessed if you call the Nuvei Support Center.

What payment methods can I use?

You can pay your utility bills with a credit or debit card, or through a checking or savings account. We also offer an Auto-Pay or a Text & Pay option that allows you to use your preferred method of payment.

What information is available in the Portal?

Account balance, bills and payments history, are available as well as the ability to enroll in Auto-Pay or Text & Pay.  Portal users can also see their current billing address on file, as well as update their phone number and email address.

Do I need to pay my bills from my computer?

No. You can pay your bill from anywhere in the world! All you need is a device with access to the internet.  From the Citizen Portal Home Page, you can utilize the Guest Pay option, or login to the Portal – where you can also save your payment method for future use! No need to worry about late payments if you’re out of town when your bill is due.  If you enroll in Text & Pay, you can make a payment right through your cell phone!

How do I know the payment went through?

After you complete the transaction, you will receive a Payment Confirmation on the next screen as well as a receipt emailed or texted to you, your preference.


What payment options do I have?

We work to ensure you have a variety of payment options available at home or on the go. You can pay online with any browser from a laptop, PC or Phone, take advantage of our Auto-Pay and Text & Pay options, or contact the Live Call Center where an agent will assist you over the phone. Live agent support is available 8 a.m. - 5 p.m. CST, Monday through Friday.

Is my information safe?

Absolutely. All the transactions are handled on secure servers and are fully PCI compliant (standards set for ensuring secure transactions). What is PCI Compliance?  Click here to read more.